Return Policy
1- You have 3 days from the date of receiving any item to submit a return request. The buyer bears the return shipping costs and the return cost is 20 riyals. The shipping cost is as shown in the invoice. We accept the return provided that the product is intact and the product box and all its accessories are intact. After verifying this, the amount will be refunded within 14 working days.
2- If the item is defective, does not work properly, or does not match the site description, you have the right to return it within 15 days from the date of receipt, and you will be refunded the price of the item in addition to the shipping cost that you paid upon purchase.
3- The amount will be transferred within 14 working days.
Some frequently asked questions:
Q: I received a defective/damaged product, can I get a refund?
If the product you received is damaged or defective, you may return the product within 30 days of receipt, provided that it is in the same condition you received it in, with the original box and/or packaging intact. Once we receive the returned product, we will inspect it, and if the product is found to be defective or damaged, we will refund the product value paid, along with any shipping fees paid, within one week of the date you requested to return the product.
Q: When is a "return" not possible?
There are some cases where it is difficult for us to support returns:
Q: Who pays the shipping fees when returning the product?
You can return the product within 3 days from the delivery date and it will be shipped by the customer to our address and Noon Star Store will not bear the shipping cost unless the product is defective or broken, in which case the shipping cost will be borne by Noon Star Store.
Q: I want my money back, why hasn't it been transferred to me yet?
All financial transactions, whether refunds, returns or any transfer, take between 3-14 business days.
Q: What is the delivery time for orders from Noon Star?
The delivery period for orders ranges from 3-8 working days on normal days, and on seasonal days it may reach 10 days.
Q: I have a complaint regarding my order. Why haven't I received a response yet?
Complaints are responded to within 72 hours of the complaint, while resolving problems and complaints may take up to 14 working days, so resolving problems and responding to complaints may take some time.
Digital Cards Exchange and Return Policy - Noon Star Store
We would like to emphasize that the digital cards sold through the Noon Star store are considered final products that cannot be exchanged or returned under any circumstances, as they are digital products that are delivered immediately upon purchase.
Please check the details and information carefully before completing the purchase. In case of any inquiry or problem regarding the use of the card, you can contact the customer service at Noon Star store for assistance.
How can you contact us?
If you have any questions, please contact us at [email protected] and provide us with an accurate description of your questions, and we will respond and address them.
